Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for Refund (minus a return fee).

Returns are subject to a 5% restocking fee.

To start a return, please use our returns portal.

 

Return Eligibility

To be eligible for a return, items must be:

Unworn and unused
Unwashed
With original tags attached
In original packaging

 

Returns must be in Resellable condition to qualify for a refund. 

For hygiene reasons, all returns are inspected. Items that do not meet these requirements may be refused. Returns that do not comply with the above conditions are not accepted and will be sent back to the client.

 

Please note, we do not accept returns on underwear bottoms.

Mens and Womens Underwear Bottoms (Briefs, Bikinis, Thongs, Boxers) are non-returnable, due to the nature of the product. We will exchange for a different size on a case-by-case basis, where the customer is responsible for any return shipping costs.

To start a return, you can contact us at info@heavenlyessentials.com or use the return portal. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@heavenlyessentials.com.

 

Pricing & Promotions

Prices may change during promotional periods. We do not offer price adjustments on orders placed prior to promotions or sales.

 

Return Fees

Return shipping costs will be deducted from your refund:

USA: $10
All other markets: Available Shipping Rates

 

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

 

Exceptions / non-returnable items

We cannot accept returns on underwear bottoms, washed/worn products, damaged goods, final-sale items, memberships, gift cards or items bought at a Pop Up/ Retail Activation.

Shipping charges are non-refundable.

 

Exchanges

We do not offer direct exchanges. If you would like a different item or size, please return your original order and place a new order.

 

Refunds

Refunds are processed within approximately 7-10 business days of our receipt of your merchandise. Your refund will be credited back to the original form of method.

Once we receive and inspect your return, we’ll notify you of the approval status.
Approved refunds are issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

If more than 10 business days have passed since your return was approved, contact us at info@heavenlyessentials.com