Return Policy
Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for Refund (minus a return fee).
Returns are subject to a 5% restocking fee.
To start a return, please use our returns portal.
Return Eligibility
To be eligible for a return, items must be:
Unworn and unused
Unwashed
With original tags attached
In original packaging
Returns must be in Resellable condition to qualify for a refund.
For hygiene reasons, all returns are inspected. Items that do not meet these requirements may be refused. Returns that do not comply with the above conditions are not accepted and will be sent back to the client.
Please note, we do not accept returns on underwear bottoms.
Mens and Womens Underwear Bottoms (Briefs, Bikinis, Thongs, Boxers) are non-returnable, due to the nature of the product. We will exchange for a different size on a case-by-case basis, where the customer is responsible for any return shipping costs.
To start a return, you can contact us at info@heavenlyessentials.com or use the return portal. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@heavenlyessentials.com.
Pricing & Promotions
Prices may change during promotional periods. We do not offer price adjustments on orders placed prior to promotions or sales.
Return Fees
Return shipping costs will be deducted from your refund:
USA: $15
All other markets: Available Shipping Rates
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Exceptions / non-returnable items
We cannot accept returns on underwear bottoms, washed/worn products, damaged goods, final-sale items, memberships, gift cards or items bought at a Pop Up/ Retail Activation.
Shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different item or size, please return your original order and place a new order.
Refunds
Refunds are processed within approximately 7-10 business days of our receipt of your merchandise. Your refund will be credited back to the original form of method.
Once we receive and inspect your return, we’ll notify you of the approval status.
Approved refunds are issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.
If more than 10 business days have passed since your return was approved, contact us at info@heavenlyessentials.com
Gentle care will prolong the life of your Heavenly wear.
Machine Wash Gentle
Turn the item inside out and place it in a (natural fiber) mesh laundry bag. Select the "Delicate" or "Hand Wash" cycle with a low spin speed. Do not twist or wring the fabric.
Lay flat to Dry
Lay flat to dry on a clean towel or a drying rack. Do not hang dry. Avoid heat tumble drying, which will cause significant shrinkage and make the fibers break down more quickly.
Store in Drawer
Store in a cool, dry place. Avoid plastic storage bags. Fold neatly and store in a drawer. Avoid hanging for long periods of time, to prevent stretching or deformity.
Linen Care — Gentleness is Key.
1. Washing Instructions:
Hand Wash Preferred: To prevent pilling and fiber breakage, soak the garment in cold or lukewarm water (below 30°C/86°F) and gently squeeze. Avoid aggressive scrubbing.
Mild Detergent: Use a pH-neutral or delicate laundry detergent (like a silk/wool wash). Never use bleach, as it weakens the natural linen fibers.
Machine Wash Precaution: If you must use a machine, turn the item inside out and place it in a (natural fiber) mesh laundry bag. Select the "Delicate" or "Hand Wash" cycle with a low spin speed.
2. Drying: No Heat, No Gravity
Lay Flat to Dry: This is the most important step. Because linen jersey is a knit, hanging it while wet will cause the garment to stretch and lose its shape. Lay it flat on a clean towel or a drying rack.
Avoid Tumble Drying: High heat will cause significant shrinkage and make the fibers brittle.
No Wringing: Do not twist or wring the fabric to remove water. Instead, roll the garment in a dry towel and press down to absorb excess moisture.
3. Ironing: Steam and Moisture
Iron While Damp: Linen wrinkles easily. The best time to iron is when the fabric is still slightly damp.
Steam Ironing: Use a steam iron on a medium-high setting. Iron the garment inside out to prevent "shiny" marks on the surface of the fabric.
Embrace the Texture: If you prefer a casual look, you can skip ironing; the natural "lived-in" wrinkles of linen are part of its aesthetic charm. Knit linen creases significantly less than traditional woven linen.
4. Storage: Fold, Don't Hang
Folding is Best: Unlike woven linen shirts, jersey knits should be folded neatly and stored in a drawer. Hanging them for long periods will cause "hanger bumps" and permanent stretching.
Breathable Environment: Store in a cool, dry place. Avoid plastic storage bags, as linen needs to "breathe" to prevent mildew.
5. Pro-Tips
Softens Over Time: Quality linen becomes softer and more comfortable with every wash.
Slight Shedding: Pure linen jersey may shed a small amount of lint during the first few washes. This is normal; simply wash it with similar colors.
6. Lifetime
Designed to Last: Linen is the most durable natural fiber, that gets stronger and softer with wash and wear. Our intimates and essentials are designed to last for several years, if proper care is taken.
Quality over Quantity: Investing in high-quality, natural essentials is gentler on your body, and the planet - win, win.